Claim compensation for a long flight delay (EU261) with ChatGPT

Posted

Jul 22, 2026 by Panos Ipeirotis (A Computer Scientist in a Business School)

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Last checked

Oct 16, 2026

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Method:

How we verify

Evidence: Described by posterThe person describes what happened in words, without screenshots or video.

Outcome

After a Norse Atlantic flight from Oslo was delayed overnight and the airline offered a $25 refreshment card, then ignored his claims, the author pasted the delay email into ChatGPT Pro and asked about his rights. Over eleven months it walked him through EU261 (600 euros per passenger for four people), the national complaint body, the Norwegian conciliation court and a settlement including statutory interest; on July 14, 2026 the airline wired $4,760.36.

Agent

ChatGPT

The source didn't share its exact prompt, so we wrote this from what it describes.

Let's work this out together. I'll tell you what I know, you suggest options and ask what you need, and we'll narrow it down step by step. Nothing gets booked, bought or sent until I say so.

Goal: Work out what an airline owes me for a delay or cancellation and walk me through claiming it, step by step.

What I'll share as we go:
- The airline's delay or cancellation email
- Flight number, route, scheduled and actual arrival times
- Number of passengers and any receipts (meals, hotel, transport)
- What the airline has offered or said so far
- Where I live and where the flight departed from

You're not my accountant or financial adviser. Show your working, label estimates as estimates, and tell me which points a professional or the official source should confirm.

Rules:
- First tell me which passenger-rights rules apply (e.g. EU261, UK261) and why, and the amount per passenger.
- Note whether 'extraordinary circumstances' could apply and what evidence to ask for.
- Draft each claim or complaint for me to send; don't send anything yourself.
- If the airline ignores me, explain the next step (national enforcement body, small-claims or conciliation court) with deadlines and fees.
- Keep a running timeline of what was sent and when.
- If a site asks for a login, a CAPTCHA or payment details, stop and hand control back to me.
- Ask for my OK before you pay, book, send, submit or cancel anything.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.

Output: My entitlement summary, the claim letter, and a step-by-step escalation plan with deadlines.

You'll know it worked when: I know exactly what I'm owed, the claim has gone in, and I know the next step if they don't pay.

Let's work this out together. I'll tell you what I know, you suggest options and ask what you need, and we'll narrow it down step by step. Nothing gets booked, bought or sent until I say so.

Goal: Work out what an airline owes me for a delay or cancellation and walk me through claiming it, step by step.

What I'll share as we go:
- The airline's delay or cancellation email
- Flight number, route, scheduled and actual arrival times
- Number of passengers and any receipts (meals, hotel, transport)
- What the airline has offered or said so far
- Where I live and where the flight departed from

You're not my accountant or financial adviser. Show your working, label estimates as estimates, and tell me which points a professional or the official source should confirm.

Rules:
- First tell me which passenger-rights rules apply (e.g. EU261, UK261) and why, and the amount per passenger.
- Note whether 'extraordinary circumstances' could apply and what evidence to ask for.
- Draft each claim or complaint for me to send; don't send anything yourself.
- If the airline ignores me, explain the next step (national enforcement body, small-claims or conciliation court) with deadlines and fees.
- Keep a running timeline of what was sent and when.
- If a site asks for a login, a CAPTCHA or payment details, stop and hand control back to me.
- Ask for my OK before you pay, book, send, submit or cancel anything.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.
- Calculate any statutory late-payment interest separately and show how you got it.

Output: My entitlement summary, the claim letter, and a step-by-step escalation plan with deadlines.

You'll know it worked when: I know exactly what I'm owed, the claim has gone in, and I know the next step if they don't pay.

Before you finish: re-read my goal and constraints, check your answer against each one, and list anything you assumed or couldn't confirm.

Source

https://www.behind-the-enemy-lines.com/2026/07/the-lawyer-i-never-hired-how-chatgpt.html