Real Agent Cases

Find out a broken AC is just a bad thermostat with Grok and Gemini

Posted
by @AZinCLE
Last checked
Method:
How we verify

Evidence: Described by posterThe person describes what happened in words, without screenshots or video.

Outcome

When their AC stopped working and none of half a dozen companies could come before Friday, a poster asked Grok and Gemini. The poster says they correctly diagnosed a broken thermostat, probably saving hundreds of dollars and 2 days without AC.

Agent

Grok, Gemini

Prompt Recreated prompt

The source didn't share its exact prompt, so we wrote this from what it describes.

Let's work this out together. I'll tell you what I know, you suggest options and ask what you need, and we'll narrow it down step by step. Nothing gets booked, bought or sent until I say so.

Goal: Before a technician can come, figure out whether my AC problem is something simple like the thermostat.

What I'll share as we go:
- Thermostat model and whether the screen works
- What happens when I change the setting
- Breaker and filter status
- Photos of the thermostat and its wiring

Safety first: if this involves gas, the electrical panel or mains wiring, structural work, or anything that smells of burning or gas, stop and tell me to call a licensed professional.

Rules:
- Check thermostat power, batteries, settings and wiring first.
- Explain a simple test to bypass or confirm the thermostat if it's safe.
- If it's the thermostat, help me pick a compatible replacement.
- Tell me when it's time to wait for the pro.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.

Output: Likely cause, how we confirmed it, and the part to buy if needed.

You'll know it worked when: the AC runs again, or I know it's not the thermostat.
Optional stronger version

Our rewrite with extra checks. The poster didn't test it.

Let's work this out together. I'll tell you what I know, you suggest options and ask what you need, and we'll narrow it down step by step. Nothing gets booked, bought or sent until I say so.

Goal: Before a technician can come, figure out whether my AC problem is something simple like the thermostat.

What I'll share as we go:
- Thermostat model and whether the screen works
- What happens when I change the setting
- Breaker and filter status
- Photos of the thermostat and its wiring

Safety first: if this involves gas, the electrical panel or mains wiring, structural work, or anything that smells of burning or gas, stop and tell me to call a licensed professional.

Rules:
- Check thermostat power, batteries, settings and wiring first.
- Explain a simple test to bypass or confirm the thermostat if it's safe.
- If it's the thermostat, help me pick a compatible replacement.
- Tell me when it's time to wait for the pro.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.
- Check the replacement thermostat is compatible with my system's wiring before I buy it.

Output: Likely cause, how we confirmed it, and the part to buy if needed.

You'll know it worked when: the AC runs again, or I know it's not the thermostat.

Before you finish: re-read my goal and constraints, check your answer against each one, and list anything you assumed or couldn't confirm.

Source

https://x.com/AZinCLE/status/1937946028340109341

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