Real Agent Cases

Get a faulty car sound system replaced free after a $10K dealer quote, with a ChatGPT complaint email

Posted
by Dave Diamond (LinkedIn)
Last checked
Method:
How we verify

Evidence: Described by posterThe person describes what happened in words, without screenshots or video.

Context: Written in a promotional tone; not independently confirmed.

Outcome

Out of warranty and quoted $10K by Subaru to replace a faulty sound system, a poster says he fed ChatGPT Australian consumer law guidance and the warranty terms, asked it to find related complaints and tribunal cases, and had it draft a firm email. He says 48 hours after sending it, Subaru called and offered to replace it at no charge.

Agent

ChatGPT

Prompt Original prompt

Exact prompt as published in the source.

Compare it all. Show me what they're hoping I'm too dumb to notice.
Optional stronger version

Our rewrite with extra checks. The poster didn't test it.

Run this task now, exactly as written below. Everything you need is here, so start straight away and only stop if something required is missing or a rule below tells you to.

Goal: Write a firm, factual complaint asking a manufacturer to fix a faulty product under consumer law.

Fill in before running:
- My country/state: [LOCATION]
- Official consumer-rights guidance (links or text): [PASTE]
- Warranty terms: [PASTE]
- Fault history with dates and the quote: [DETAILS]

Rules:
- Use only official guidance and the documents I give you; quote them accurately.
- Look for public reports of the same fault and link them.
- Write a calm, specific email with a clear request and a reply deadline.
- Name the official complaint route if they refuse.
- If a site asks for a login, a CAPTCHA or payment details, stop and hand control back to me.
- Ask for my OK before you pay, book, send, submit or cancel anything.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.
- Check the email for exaggerations before sending; stick to facts you can prove.

Output: A one-page complaint email and a list of evidence to attach.

You'll know it worked when: the email is sent to the right contact with evidence and a deadline.

Before you finish: re-read my goal and constraints, check your answer against each one, and list anything you assumed or couldn't confirm.

Source

https://www.linkedin.com/posts/mrdavediamond_subaru-quoted-me-10k-chatgpt-fixed-it-in-activity-7309527361803165697-yJRl

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