Get a refused warranty exchange offered after Claude found the company's own arbitration clause (partial)

Posted

Sep 4, 2026 by Dimitri Sudomoin (personal blog)

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Last checked

Oct 19, 2026

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Method:

How we verify

Evidence: Described by posterThe person describes what happened in words, without screenshots or video.

Outcome

Dimitri Sudomoin's $1,166 robot mop failed under warranty. After eleven weeks of 'forwarding this to our technical team', the company refused to honour the warranty and offered a final 46% partial refund. Claude's first idea, a federal warranty law angle, looked weak, but reading the terms of service it found the company's own arbitration clause: under the rules of the forum the company picked, Sudomoin's filing cost was capped at $250 and the company would bear the rest of the fees. Three days after Sudomoin filed, the company offered the exchange it had previously refused. Sudomoin describes this one as still in play.

Agent

Claude

The source didn't share its exact prompt, so we wrote this from what it describes.

Before you start, ask me 1–3 short questions about anything important that's missing below. Keep them quick. Then do the task, checking in with me at the key points.

Goal: Find leverage in a company's own terms after they've refused to honour a warranty.

What I can give you (ask for whatever's missing):
- The product, price and what went wrong: [DETAILS]
- The warranty and terms of service (paste or link): [PASTE / LINK]
- The correspondence so far, including their final offer: [ATTACH]

You're not my lawyer. Stick to facts I give you, label any rule you mention as something to check against the official source, and keep the tone firm but polite.

Rules:
- Read the terms in full and list every clause that could help me, quoting each one.
- For any dispute-resolution or arbitration clause, explain what it would cost me and them to use it, from the official rules.
- Rank the options from strongest to weakest, and say which ones you think are weak and why.
- Draft a short, polite message that sets out my next step.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.

Output: A ranked list of options with quoted clauses, and a draft message.

You'll know it worked when: the company makes a fair offer or I know which formal route to take.

Before you start, ask me 1–3 short questions about anything important that's missing below. Keep them quick. Then do the task, checking in with me at the key points.

Goal: Find leverage in a company's own terms after they've refused to honour a warranty.

What I can give you (ask for whatever's missing):
- The product, price and what went wrong: [DETAILS]
- The warranty and terms of service (paste or link): [PASTE / LINK]
- The correspondence so far, including their final offer: [ATTACH]

You're not my lawyer. Stick to facts I give you, label any rule you mention as something to check against the official source, and keep the tone firm but polite.

Rules:
- Read the terms in full and list every clause that could help me, quoting each one.
- For any dispute-resolution or arbitration clause, explain what it would cost me and them to use it, from the official rules.
- Rank the options from strongest to weakest, and say which ones you think are weak and why.
- Draft a short, polite message that sets out my next step.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.

Output: A ranked list of options with quoted clauses, and a draft message.

You'll know it worked when: the company makes a fair offer or I know which formal route to take.

Before you start, ask me 1–3 short questions about anything important that's missing below. Keep them quick. Then do the task, checking in with me at the key points.

Goal: Find leverage in a company's own terms after they've refused to honour a warranty.

What I can give you (ask for whatever's missing):
- The product, price and what went wrong: [DETAILS]
- The warranty and terms of service (paste or link): [PASTE / LINK]
- The correspondence so far, including their final offer: [ATTACH]

You're not my lawyer. Stick to facts I give you, label any rule you mention as something to check against the official source, and keep the tone firm but polite.

Rules:
- Read the terms in full and list every clause that could help me, quoting each one.
- For any dispute-resolution or arbitration clause, explain what it would cost me and them to use it, from the official rules.
- Rank the options from strongest to weakest, and say which ones you think are weak and why.
- Draft a short, polite message that sets out my next step.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.
- Check any filing fee or cost cap against the arbitration forum's current published rules.

Output: A ranked list of options with quoted clauses, and a draft message.

You'll know it worked when: the company makes a fair offer or I know which formal route to take.

Before you finish: re-read my goal and constraints, check your answer against each one, and list anything you assumed or couldn't confirm.

Source

https://www.sudomoin.com/p/consumer-claims