Get an Expedia cancellation refund with Grok's help reaching the right agent

Posted

Apr 26, 2025 by Ryan Russell (LinkedIn)

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Last checked

Oct 17, 2026

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Method:

How we verify

Evidence: Described by posterThe person describes what happened in words, without screenshots or video.

Outcome

Stuck in Expedia's cancellation process and not getting the refund he believed he was owed, a poster asked Grok for help and found the Expedia phone number. He says the Expedia agent then helped him get a refund.

Agent

Grok

The source didn't share its exact prompt, so we wrote this from what it describes.

Before you start, ask me 1–3 short questions about anything important that's missing below. Keep them quick. Then do the task, checking in with me at the key points.

Goal: Get a refund on a cancelled travel booking by reaching the right person with the right case.

What I can give you (ask for whatever's missing):
- Booking site and confirmation number
- Cancellation policy shown when I booked
- What's happened so far

Rules:
- Explain what the cancellation policy entitles me to.
- Find the official customer service contact on the company's own site.
- Write a 3-sentence summary of my case to read to the agent.
- List what to ask for in writing.
- If a site asks for a login, a CAPTCHA or payment details, stop and hand control back to me.
- Ask for my OK before you pay, book, send, submit or cancel anything.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.

Output: My entitlement, the official contact, and a short script.

You'll know it worked when: the agent confirms the refund and gives me a reference number.

Before you start, ask me 1–3 short questions about anything important that's missing below. Keep them quick. Then do the task, checking in with me at the key points.

Goal: Get a refund on a cancelled travel booking by reaching the right person with the right case.

What I can give you (ask for whatever's missing):
- Booking site and confirmation number
- Cancellation policy shown when I booked
- What's happened so far

Rules:
- Explain what the cancellation policy entitles me to.
- Find the official customer service contact on the company's own site.
- Write a 3-sentence summary of my case to read to the agent.
- List what to ask for in writing.
- If a site asks for a login, a CAPTCHA or payment details, stop and hand control back to me.
- Ask for my OK before you pay, book, send, submit or cancel anything.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.
- Only use phone numbers from the company's official site or app; scam lookalike numbers are common.

Output: My entitlement, the official contact, and a short script.

You'll know it worked when: the agent confirms the refund and gives me a reference number.

Before you finish: re-read my goal and constraints, check your answer against each one, and list anything you assumed or couldn't confirm.

Source

https://www.linkedin.com/posts/ryanjohnrussell_grok-activity-7321940173502431234-58Ju