Help a locked-out Tesla owner get back in with Grok and Tesla support

Posted

Sep 28, 2026 by Stephen Uczekaj (@StephenUczekaj)

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Last checked

Oct 17, 2026

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Method:

How we verify

Evidence: Described by posterThe person describes what happened in words, without screenshots or video.

Context: The post doesn't explain how Grok placed the call to Tesla support.

Outcome

At a Supercharger, a Tesla driver saw the owner of the car next to him locked out with his wallet and key inside and the charger connected. He asked Grok what to do; it recommended calling customer support, and he says he asked Grok to go ahead and call. After verifying the owner's identity and VIN, Tesla's agent opened the car door.

Agent

Grok

The source didn't share its exact prompt, so we wrote this from what it describes.

Run this task now, exactly as written below. Everything you need is here, so start straight away and only stop if something required is missing or a rule below tells you to.

Goal: Someone is locked out of their car. Tell me the fastest official way to get it open.

Fill in before running:
- Car make and model: [CAR]
- What's locked inside: [keys, phone, wallet]
- Location and whether it's safe: [DETAILS]
- Roadside cover or app access: [YES/NO]

Rules:
- Give the manufacturer's official support or app unlock route first, with the phone number.
- Explain what ID the owner will need (e.g. name, VIN) to verify.
- Then list backups: roadside assistance, locksmith.
- Never suggest forcing entry.
- If a site asks for a login, a CAPTCHA or payment details, stop and hand control back to me.
- Ask for my OK before you pay, book, send, submit or cancel anything.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.

Output: The number to call and what the owner needs ready, then backups.

You'll know it worked when: the owner reaches support, is verified, and the car is opened remotely or by roadside help.

Run this task now, exactly as written below. Everything you need is here, so start straight away and only stop if something required is missing or a rule below tells you to.

Goal: Someone is locked out of their car. Tell me the fastest official way to get it open.

Fill in before running:
- Car make and model: [CAR]
- What's locked inside: [keys, phone, wallet]
- Location and whether it's safe: [DETAILS]
- Roadside cover or app access: [YES/NO]

Rules:
- Give the manufacturer's official support or app unlock route first, with the phone number.
- Explain what ID the owner will need (e.g. name, VIN) to verify.
- Then list backups: roadside assistance, locksmith.
- Never suggest forcing entry.
- If a site asks for a login, a CAPTCHA or payment details, stop and hand control back to me.
- Ask for my OK before you pay, book, send, submit or cancel anything.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.
- If a child or pet is inside, tell me to call emergency services first.

Output: The number to call and what the owner needs ready, then backups.

You'll know it worked when: the owner reaches support, is verified, and the car is opened remotely or by roadside help.

Before you finish: re-read my goal and constraints, check your answer against each one, and list anything you assumed or couldn't confirm.

Source

https://x.com/StephenUczekaj/status/2104428947748569188