Real Agent Cases

Stop a runaway cloud bill and win a billing credit with ChatGPT's help

Posted
by @Izzo55688
Last checked
Method:
How we verify

Evidence: Described by posterThe person describes what happened in words, without screenshots or video.

PartialThe source says it only partly worked, or had a significant problem a person had to deal with.

What went wrong: The poster reports part of the bill credited and the rest still under appeal.

Outcome

A poster says ChatGPT helped them stop a runaway Google Cloud bill, prepare the evidence and, under their supervision, talk to a real Google Cloud support agent. They report a TWD 4,043 credit, with the remaining TWD 883.50 still under appeal.

Agent

ChatGPT

Prompt Recreated prompt

The source didn't share its exact prompt, so we wrote this from what it describes.

Run this task now, exactly as written below. Everything you need is here, so start straight away and only stop if something required is missing or a rule below tells you to.

Goal: Stop an unexpected bill from growing, gather evidence, and ask the provider's support for a credit.

Fill in before running:
- Provider and account: [NAME]
- The charges and dates: [LIST or screenshots]
- What I think caused them: [DETAILS]
- Region/currency: [DETAILS]

Rules:
- First list the steps to stop further charges (with my OK before changing anything).
- Organize the evidence: timeline, usage, what I did to stop it.
- Draft a polite credit request citing the provider's own billing or adjustment policy.
- I'll talk to support myself; give me short replies I can use.
- If a site asks for a login, a CAPTCHA or payment details, stop and hand control back to me.
- Ask for my OK before you pay, book, send, submit or cancel anything.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.

Output: A stop-the-bleeding checklist, an evidence summary, and a support message.

You'll know it worked when: charges have stopped and support has a clear, documented credit request.
Optional stronger version

Our rewrite with extra checks. The poster didn't test it.

Run this task now, exactly as written below. Everything you need is here, so start straight away and only stop if something required is missing or a rule below tells you to.

Goal: Stop an unexpected bill from growing, gather evidence, and ask the provider's support for a credit.

Fill in before running:
- Provider and account: [NAME]
- The charges and dates: [LIST or screenshots]
- What I think caused them: [DETAILS]
- Region/currency: [DETAILS]

Rules:
- First list the steps to stop further charges (with my OK before changing anything).
- Organize the evidence: timeline, usage, what I did to stop it.
- Draft a polite credit request citing the provider's own billing or adjustment policy.
- I'll talk to support myself; give me short replies I can use.
- If a site asks for a login, a CAPTCHA or payment details, stop and hand control back to me.
- Ask for my OK before you pay, book, send, submit or cancel anything.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.
- Track what's been credited and what's still pending, and draft the appeal for the rest.

Output: A stop-the-bleeding checklist, an evidence summary, and a support message.

You'll know it worked when: charges have stopped and support has a clear, documented credit request.

Before you finish: re-read my goal and constraints, check your answer against each one, and list anything you assumed or couldn't confirm.

Source

https://x.com/Izzo55688/status/2085399964478582822

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