Real Agent Cases

Get a full refund after a flight returned to its origin, using rules Gemini found

Posted
by Chaithanya Moodbidri Prabhu (LinkedIn)
Last checked
Method:
How we verify

Evidence: Described by posterThe person describes what happened in words, without screenshots or video.

Outcome

After their diverted flight returned to the origin airport in Delhi, a traveller used Gemini as a crisis consultant: they asked for the specific DGCA rules for a full refund instead of a credit shell, compared night train and bus reliability in fog, and got the exact Metro route to the interstate bus station. They say they secured a refund using the clauses Gemini gave them and were on a sleeper bus within an hour.

Agent

Gemini

Prompt Original prompt

Exact prompt as published in the source.

I need the specific DGCA regulations for a 'Return to Origin' full refund to avoid a credit shell.
Optional stronger version

Our rewrite with extra checks. The poster didn't test it.

Run this task now, exactly as written below. Everything you need is here, so start straight away and only stop if something required is missing or a rule below tells you to.

Goal: Get my money back after a disrupted flight and find the fastest other way to my destination.

Fill in before running:
- Airline, flight number and what happened: [DETAILS]
- Country of departure: [COUNTRY]
- Where I am and where I need to get to: [LOCATIONS]

Rules:
- Find the official passenger-rights rule that applies and quote the clause with a link.
- Tell me exactly what to say at the counter to ask for a refund rather than a voucher or credit.
- Compare other transport options by reliability, time and cost right now.
- Give step-by-step directions to the option I choose.
- If a site asks for a login, a CAPTCHA or payment details, stop and hand control back to me.
- Ask for my OK before you pay, book, send, submit or cancel anything.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.
- Get the refund confirmation or a reference number in writing before leaving the airport.

Output: The refund rule with a link, a script for the counter, and a ranked list of travel alternatives.

You'll know it worked when: the refund request is accepted (or logged in writing) and I'm on my way.

Before you finish: re-read my goal and constraints, check your answer against each one, and list anything you assumed or couldn't confirm.

Source

https://www.linkedin.com/posts/chaithanya-moodbidri-prabhu-397952bb_traveltech-gemini-promptengineering-activity-7416836403340414976-VMoa

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