Real Agent Cases

Order a customised fast-food meal for delivery with ChatGPT agent

Posted
by Michael Chorey (LinkedIn)
Last checked
Method:
How we verify

Evidence: Described by posterThe person describes what happened in words, without screenshots or video.

Context: The poster works at Wendy's, so has an interest in the result.

Outcome

A Wendy's innovation executive gave ChatGPT agent one prompt to order a customised combo, drink and Frosty from wendys.com for delivery, including his payment info. He says it navigated the site like a real user, hit snags, worked around them and placed the order; a misread CVV field almost broke it.

Agent

ChatGPT agent

Prompt Original prompt

Exact prompt as published in the source.

Order a Dave's Single Combo from wendys.com. Large. No tomato, add mustard. Freestyle Diet Coke. Add a small Frosty. Deliver to the Cincinnati Future Tech Forum at 1415 Republic St.
Optional stronger version

Our rewrite with extra checks. The poster didn't test it.

Run this task now, exactly as written below. Everything you need is here, so start straight away and only stop if something required is missing or a rule below tells you to.

Goal: Place a specific food delivery order on a restaurant's website.

Fill in before running:
- Restaurant website: [SITE]
- Exact items and customisations: [ORDER]
- Delivery address: [ADDRESS]
- Tip and payment approach: [I'll pay myself]

Rules:
- Match every customisation exactly and show me the cart before checkout.
- Stop at payment and let me enter card details myself.
- Report the total, fees and delivery time before I pay.
- If an item isn't available, ask rather than substitute.
- If a site asks for a login, a CAPTCHA or payment details, stop and hand control back to me.
- Ask for my OK before you pay, book, send, submit or cancel anything.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.
- Don't hand payment details to the agent; take over at checkout.

Output: A checked cart and an order confirmation after I pay.

You'll know it worked when: the confirmation shows exactly the items and changes I asked for.

Before you finish: re-read my goal and constraints, check your answer against each one, and list anything you assumed or couldn't confirm.

Source

https://www.linkedin.com/posts/mikechorey_genai-freshai-wendystech-activity-7358119584379355137-cusO

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