Ask airlines to refund late-night rides after delayed flights with Meta's Muse, which drafted good emails but missed that airlines don't take email (partial)
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- by Webb Wright (Gizmodo)
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- How we verify
Evidence: Article or interviewA newsletter, journalist or interview account of what happened.
PartialThe source says it only partly worked, or had a significant problem a person had to deal with.
What went wrong: Good drafts, but the submission method was buried and the poster had to file by hand.
Outcome
Gizmodo's Webb Wright had some badly delayed flights that forced them to pay for Lyft rides home in the early hours, and asked Muse to request refunds. Given screenshots of the receipts and the flight details, Muse drafted decent emails, courteous but firm. But buried inside one draft was the important point that the airlines didn't take refund requests by email, so the drafts would have to be pasted into the airlines' websites. Webb ended up opening a browser and entering the details by hand, though they did use the message Muse had drafted.
Agent
Prompt Recreated prompt
The source didn't share its exact prompt, so we wrote this from what it describes.
Run this task now, exactly as written below. Everything you need is here, so start straight away and only stop if something required is missing or a rule below tells you to. Goal: Claim back the extra costs a delayed flight caused me, through the airline's proper channel. Fill in before running: - Flight numbers, dates and how late they were: [DETAILS] - Receipts for the extra costs: [ATTACH] - The airline and my booking reference: [DETAILS] You're not my lawyer. Stick to facts I give you, label any rule you mention as something to check against the official source, and keep the tone firm but polite. Rules: - First find out from the airline's official site how it takes these claims (web form, email, app) and tell me at the top. - Check the airline's own policy, and any rules that apply to my route, for what it must cover. - Write a short, firm claim with the facts, amounts and receipts listed. - Fill in the airline's form for me to review, or tell me exactly what to paste where, and don't submit without my OK. - If a site asks me to sign in, pause and let me do it myself (including any CAPTCHA or two-step code); never guess or store passwords. - Ask for my OK before you pay, book, send, submit or cancel anything. - Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify. Output: How to submit, the claim text, and the list of attachments. You'll know it worked when: the claim is submitted the right way and the costs are refunded.
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Receipts for the extra costs
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Your prompt
Run this task now, exactly as written below. Everything you need is here, so start straight away and only stop if something required is missing or a rule below tells you to. Goal: Claim back the extra costs a delayed flight caused me, through the airline's proper channel. Fill in before running: - Flight numbers, dates and how late they were: [DETAILS] - Receipts for the extra costs: [ATTACH] - The airline and my booking reference: [DETAILS] You're not my lawyer. Stick to facts I give you, label any rule you mention as something to check against the official source, and keep the tone firm but polite. Rules: - First find out from the airline's official site how it takes these claims (web form, email, app) and tell me at the top. - Check the airline's own policy, and any rules that apply to my route, for what it must cover. - Write a short, firm claim with the facts, amounts and receipts listed. - Fill in the airline's form for me to review, or tell me exactly what to paste where, and don't submit without my OK. - If a site asks me to sign in, pause and let me do it myself (including any CAPTCHA or two-step code); never guess or store passwords. - Ask for my OK before you pay, book, send, submit or cancel anything. - Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify. Output: How to submit, the claim text, and the list of attachments. You'll know it worked when: the claim is submitted the right way and the costs are refunded.
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Our rewrite with extra checks. The poster didn't test it.
Run this task now, exactly as written below. Everything you need is here, so start straight away and only stop if something required is missing or a rule below tells you to. Goal: Claim back the extra costs a delayed flight caused me, through the airline's proper channel. Fill in before running: - Flight numbers, dates and how late they were: [DETAILS] - Receipts for the extra costs: [ATTACH] - The airline and my booking reference: [DETAILS] You're not my lawyer. Stick to facts I give you, label any rule you mention as something to check against the official source, and keep the tone firm but polite. Rules: - First find out from the airline's official site how it takes these claims (web form, email, app) and tell me at the top. - Check the airline's own policy, and any rules that apply to my route, for what it must cover. - Write a short, firm claim with the facts, amounts and receipts listed. - Fill in the airline's form for me to review, or tell me exactly what to paste where, and don't submit without my OK. - If a site asks me to sign in, pause and let me do it myself (including any CAPTCHA or two-step code); never guess or store passwords. - Ask for my OK before you pay, book, send, submit or cancel anything. - Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify. - Note the date I submitted and when to chase if I hear nothing. Output: How to submit, the claim text, and the list of attachments. You'll know it worked when: the claim is submitted the right way and the costs are refunded. Before you finish: re-read my goal and constraints, check your answer against each one, and list anything you assumed or couldn't confirm.
Source
https://gizmodo.com/i-asked-muse-to-help-me-book-my-holiday-travel-it-didnt-fly-far-2000823264
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